12 CX predictions for 2022

However much technology we introduce into the way brands interact with customers, human connection remains an absolute must in delivering great experiences. And if this year’s CX predictions are any guide, Covid-19’s lasting impact is a greater need to humanise every...

Why Using SMS Authentication for 2FA Is Not Secure

Two-factor authentication (2FA) is now a part of daily life, and most of us have had first-hand experience with SMS authentication. You enter your password, then you get a prompt to enter a code or pin that’s sent to your phone number. After you type in the code,...

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