Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth

Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management

Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, announced three new innovative products: Reputation Score X, a next-generation tool that combines at-a-glance performance metrics with prescriptive analytics; Feedback Anywhere, an open platform integration layer that allows users to consolidate customer feedback from disparate data sources into one dashboard; and Conversational Surveys, an SMS-based survey tool that allows customers to provide in-the-moment feedback via personal mobile devices. Through these innovations, Reputation.com bridges the gap between two traditionally siloed categories: Customer Experience (CX) and Online Reputation Management (ORM), to bring together and lead Reputation Experience Management (RXM) across the entire customer journey.

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