Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management

Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, announced three new innovative products: Reputation Score X, a next-generation tool that combines at-a-glance performance metrics with prescriptive analytics; Feedback Anywhere, an open platform integration layer that allows users to consolidate customer feedback from disparate data sources into one dashboard; and Conversational Surveys, an SMS-based survey tool that allows customers to provide in-the-moment feedback via personal mobile devices. Through these innovations, Reputation.com bridges the gap between two traditionally siloed categories: Customer Experience (CX) and Online Reputation Management (ORM), to bring together and lead Reputation Experience Management (RXM) across the entire customer journey.

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Article source: https://martechseries.com/sales-marketing/customer-experience-management/reputation-com-pioneers-three-new-breakthrough-products-to-dramatically-improve-customer-sentiment/

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