Considering how popular and efficient texting is, it is surprising there haven’t been more desktop apps for businesses. But according to Zipwhip, it is the first company to introduce a texting-for-business desktop app.
For small businesses looking to improve the engagement rate with their customers, the desktop app is going to be amazing. The notification delivery, user workflow, and overall performance will see dramatic improvement.
Once it is fully integrated, your staff will get notifications on their desktops and they will be able to answer right away. This will improve your customer service, experience, and engagement because you won’t miss a customer message.
The co-founder and CEO of Zipwhip, John Lauer, further explained what this will mean for businesses in the press release.
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