MyBroadband was recently contacted by an Investec Private Banking customer who received an SMS from the company at 04:02 on a Monday morning.
He said that statement SMSs were sent to multiple Investec customers at this time.
The SMS was a standard account statement and displayed the cash and reward balances for the recipient’s account.
The user said the timing of the SMS was inconvenient, and wanted to know why the company had sent them out at such an early hour. He also questioned whether the early hour of the SMS violated any industry rules.
To find out why the SMSs were sent out so early, MyBroadband spoke to Investec Private Banking.
System changes
Investec Private Banking told MyBroadband that only customers whose statements were processed on 1 October 2018 were affected by this early morning SMS statement.
“The SMS in question is generated automatically, and sent to clients on completion of our Private Bank Account statement
Article source: https://mybroadband.co.za/news/banking/278543-why-your-bank-can-send-you-an-account-statement-at-0400-but-not-a-marketing-sms.html
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