Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom, and the United States.

Fisher Paykel is using Vonage’s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher Paykel’s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. Fisher Paykel also uses Vonage to send follow up messages for customer feedback once a job is completed to make ongoing service improvements.

Recommended: MarTech Primer: Advertising Technology and Demand-Side Platforms (DSPs)

Digital https://martechseries.com/sales-marketing/sales-enablement/unified-communications/vonage-selected-by-fisher-paykel-for-customer-service-communications/

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