New report further establishes the need for building seamless customer experiences across all channels and touchpoints
UJET Inc., a leading provider of customer support communications and solutions, released its new report, Optimizing Channels for Customer Support, focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience.
The report is based on a survey conducted with data analytics firm YouGov, which queried 500 respondents across the United States between the ages of 18-64. Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery.The importance of delivering a branded, VIP-like customer experience is more important than ever. This report focuses on the channels customers are embracing and the tools they are gravitating towards, whether it is out of necessity, convenience, or personal preference.
Marketing Technology News: Article source: https://martechseries.com/sales-marketing/customer-experience-management/ujet-releases-new-research-insights-new-tools-technologies-channels-shaping-customer-support/
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