Title: Client Education Specialist
Department: Implementation
Level: II
Summary
The Client Education Specialist II’s responsibilities include communicating with customers and SMSers to identify training needs and map out learning and development plans for the end user. This role is responsible for managing, developing, coordinating and conducting all training programs educating on systems, process, and operating procedures as it relates to our customer facing technology. Simultaneously
Responsibilities
- Develop and deploy training on SMS Assist systems, process and operating procedures as it relates to our customer facing technology for 4-6 smaller client training rollouts, inclusive of new implementations and continued education training.
- Assist in the creation and deployment of training plans and resources that offer our customers continued education as needed, requested and as new software updates are launched.
- Conduct Field Training (FT), Content-Based Training (CBT) and Web-Based Training (WBT) as needed for our customers.
- Assist in the development and maintenance of content-based learning programs and resources in partnership with Product
Article source: https://www.builtinchicago.org/job/operations/client-education-specialist-ii/67718
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