Survey: Amazon frustrates many shoppers during COVID-19 pandemic

Online competitors of Amazon may have an opportunity in the COVID-19 crisis.

According to the Consumers Commerce 2020 Coronavirus Trends Report from e-commerce platform Yotpo, 65% of respondents using Amazon said they couldn’t get everything (33%) or anything (32%) they really needed from the retailer. And if an item is out of stock, 41% of respondents will turn to a less familiar brand to help meet their need.

Looking beyond Amazon, the survey finds that 43% of respondents plan to do more of their shopping online, but 32% are shifting to completely buying online rather than shopping in physical stores. Leading product categories for online purchase include food (79%), health and wellness products (42%), and household cleaning supplies (35%).

With food prioritized at the forefront, 46% of consumers are purchasing non-perishable items such as canned goods and other pantry staples like beans and rice. If the pandemic disruption continues, half of consumers

Article source: https://chainstoreage.com/survey-amazon-frustrates-many-shoppers-during-covid-19-pandemic