SMS isn’t just a way to stay in touch with family anymore…
If you’re like us, that SMS from the hairdresser two days before your appointment is the only way you remember you were booked in.
Same goes for the doctor’s appointment and hey, it’s the only reason you know that wine you like is back in stock with your bottlo.
There are actually hundreds of occupations that lose money when customers miss appointments — from dentists, mechanics and pet groomers to personal trainers and vet clinics. So it makes sense that more and more businesses are using SMS to stay in touch with their customers.
With text message open rates near 100 percent (and according to a recent study over 90 percent are opened within three minutes), finding a provider who can help you automate personalised reminder messages can dramatically reduce cancellations or no-shows.