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When you look at the franchise business today, it’s hard to remember that the classic franchise chains got their starts ringing up sales on manual cash registers, including early leader McDonald’s. They also counted inventory by hand. Franchise owners relied on their guts or guesswork to figure out what customers would want next and how much of it to order. It was also standard practice to fly franchisees to headquarters for training.
Today, franchising moves at the speed of technology. Tech is baked into nearly every part of franchise operations, helping unit owners track trends, train workers, learn, market to customers and make more sales. Franchising use of technology will continue to advance in the coming year, as the space grows ever more sophisticated and competitive.
What’s going on behind the scenes in franchising? Here are the top technology trends that will give tech-savvy
Article source: https://www.forbes.com/sites/forbesbusinesscouncil/2019/12/30/six-ways-technology-will-transform-franchise-businesses-in-2020/
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