The National Retail Federation’s Big Show once again delivered an insightful snapshot of the rapidly changing retail technology landscape, and interactive kiosks commanded an even bigger presence than last year’s impressive showing. The NRF show at the Jacob K. Javits Convention Center in New York City — which concluded Tuesday — has become a self-service technology launching pad as retailers rush to embrace digital commerce. Self-checkout is one of the hot-button technologies retailers are embracing as they embark on “store of the future” omnichannel initiatives. As they explore their options, they are recognizing interactive kiosks as an efficient and effective self-service opportunity, one that not only boosts customer convenience, but customer loyalty. In response to these major market opportunities, kiosk manufacturers are incorporating customer experience technologies like voice recognition, facial recognition and artificial intelligence that streamline the customer experience. Following are show highlights in alphabetical order. Acrelec America presented a self-order touchscreen kiosk that Article source: https://www.retailcustomerexperience.com/blogs/self-checkout-beats-the-drum-hard-at-nrf-big-show-2/Acrelec America
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