New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries
Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service
teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels. Deployable within days, this new solution provides a single dashboard where agents can more easily juggle requests between chat, messaging applications, social media, and SMS to deliver world-class customer service.
With the pandemic causing a surge of new service requests, many businesses are accelerating their transition to more convenient and efficient digital messaging channels and away from more expensive and time-consuming phone calls. But this transition can come with a tradeoff: with dozens of messaging platforms available, agents can’t be expected to bounce between them without seeing
Recent Comments