NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience

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NICE inContact, a NICE (Nasdaq:NICE) business today announced that
Textel (textel.net) is integrating its SMS application into NICE
inContact CXone^TM, the world’s #1 cloud customer experience
platform. Companies using CXone can further their SMS offering to
address the growing need to more customer service channels.

Textel provides businesses the opportunity to text with their customers
using their existing business phone number, extending the SMS capability
of CXone by adding two-way SMS functionality and toll-free mass texting.

Article source: http://markets.businessinsider.com/news/stocks/nice-incontact-cxone-further-expands-sms-functionality-with-textel-to-improve-customer-experience-1013151998