A few weeks ago, Microsoft announced the official 2021 release wave 2 plan for Dynamics 365. The PDF of the release comes in at a whopping 371 pages filled with updates, new features and enhancements. In this article, we will focus on the first 100 pages of content, which covers the standard CRM areas of Dynamics 365: marketing, sales, and service.
Overall Themes in This Release
Microsoft Teams has become the preferred mechanism for rolling out new features. If you’re not using Teams with your Dynamics 365 apps yet, this is a great time to get started! At the keynote from Inspire this year, Satya Nadella announced that “today, I’m excited to share that Microsoft Teams customers will receive access to Dynamics 365 data within Teams at no extra cost.” This certainly lines up with the Teams-Dynamics 365 collaboration that we are seeing throughout the release
Article source: https://msdynamicsworld.com/story/my-favorite-new-features-coming-microsoft-dynamics-365-sales-marketing-and-customer-service
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