Lamps Plus Inc. last December implemented a texting program that enables shoppers to text with store associates
Each store manager or assistant store manager at its 37 stores use the retailer’s company iPhone during store hours to text with shoppers.
Shoppers can find the number to text associates within marketing emails, in catalogs and on store pages online. Shoppers that are geographically located near a store will see an option on the mobile website that reads “text store for availability” on product detail pages
Consumers can ask questions, send photos of their home to ask about interior design or ask store associates to send product photos and videos from the store. Products can also be reserved through text for pickup in store.
Lamps Plus says the most frequently sent customer texts are about product availability, sizes, colors and other product design
Article source: https://www.digitalcommerce360.com/2019/03/21/llamps-plus-enables-shoppers-to-text-with-store-associates/
Recent Comments