Kobie Marketing Selects Aspect Software’s Zipwire and Workforce Management to Transition Its Contact Center …

PHOENIX–(BUSINESS WIRE)–

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced that Kobie Marketing, recognized leader in loyalty marketing and industry pioneer, selected to deploy Aspect’s cloud contact center solution, Zipwire^TM and Aspect EQ^TM Workforce Management^TM (WFM) Cloud. With Zipwire, Kobie will be able to offer omni-channel self-service experiences via chat, email, SMS, social media, and voice. WFM Cloud will ensure that the right agents, with the right skills are available at the right times to serve customers.

“World class service is essential for customer loyalty, engagement and retention, which is imperative as an extension of our national clients’ brand strategies for campaign and marketing,” said Margaret Meraw, Vice President of Loyalty Operations at Kobie Marketing. “When we decided to bring our contact center services in house we sought out

Article source: http://finance.yahoo.com/news/kobie-marketing-selects-aspect-software-151500790.html