New Capabilities Help Customers Deliver More Effective Omnichannel Customer Experience Across More Channels
Comm100, a global provider of enterprise-grade digital customer experience solutions, announced the launch of its third-generation AI-powered chatbot, featuring extended capabilities for handling more complex customer requests and better collaboration between bots and human agents. This release also includes text messaging (SMS) integration and a broad range of cloud connectors using the Zapier platform.
The idea of scaling and automating one-to-one conversations using AI chatbots has created significant excitement, but many of today’s bots are failing to live up to that expectation. A major contributor to this phenomenon is that very few chatbots currently offer the visibility and human agent escalation workflow needed for companies to have full confidence in their deployment. With this latest bot upgrade, Comm100 has taken the AI capabilities introduced in its second-generation chatbot and added the flexibility and
Article source: https://martechseries.com/sales-marketing/customer-experience-management/comm100-launches-third-generation-chatbot-sms-zapier-integration/
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