Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform.
Comm100 X centralizes customer conversations across live chat, email, SMS, and social media, empowering customer service agents to track and respond to queries across digital channels through a single, unified interface. At the core is Comm100 X’s contact-oriented architecture that enables native contact management as well as integration with CRM systems for deeper enterprise visibility and control.
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“When today’s digital-first customer reaches out for help, they don’t think in channels,” notes Comm100 VP Marketing Jeff Epstein. “They want to connect on whichever channel is the most convenient in that moment and change channels as and when it suits them. Without a digital omnichannel solution in place, blind spots occur when customers reach