Why notifications deliver great CX

How many notifications did you receive on your phone today? More than you realize (or maybe even count), I bet. Looking at my own lock screen, I see a handful of likes from social networks like Twitter, Facebook and Instagram. There are some breaking headlines from...

Expert: How merchants can add RCS options

Kristina: Let’s start at the beginning – what is RCS? Tim Fujita-Yuhas, Director of Product Management New Product Strategy, OpenMarket: RCS stand for Rich Communications Services, which simply put translates to an enhanced messaging experience–think...

FCC Takes New Aim at Text Message Spam

Email spam has been a huge problem since the beginning of the Internet. However, text message spam is just as bad, even if it doesn’t get us much attention. According to studies from 2013, about 72% of Americans have received text message spam. Anecdotal reports...

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