For the 12th consecutive quarter, Birdeye, the all-in-one customer experience platform, has been named the overall leader in customer experience and online reputation by G2.
In total, Birdeye won 165 awards in 12 categories. These include:
- Overall Leader in Online Reputation, Experience Management, SMS Marketing, Live Chat, Local SEO, Local Listing Management, Mobile Marketing, Conversational Customer Engagement, Customer Advocacy and Local Marketing
When asked about these awards, Birdeye’s CEO and co-founder Naveen Gupta had this to say: “We’re grateful for this recognition. We’ve worked hard to build a platform that provides businesses with all the tools they need to be found, be chosen, and be the best in one place. The fact that Birdeye is so highly-regarded by multi-location businesses across the country shows that now more than ever, there’s a need for a comprehensive customer experience platform.”
Birdeye’s platform is designed to help businesses across different verticals – healthcare, financial services, insurance, home
Article source: https://www.martechcube.com/birdeye-again-recognized-as-market-leader-in-customer-experience/
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