DALLAS, May 6, 2021 /PRNewswire/ — Cytracom, the leading provider of small and medium business (SMB) communications solutions delivered exclusively through managed service providers (MSPs), today announced Shared Inboxes within its Business Messaging product line. Cytracom Shared Inboxes, the first such solution to be developed by a unified communications provider, enables business teams to communicate with customers via text message, collaborate, and reply from a single business phone number—all from within their Cytracom Desktop and Mobile applications.
“The modern workforce has changed. 85% of customers prefer to text a business as opposed to calling or emailing,” said Zane Conkle, CEO and Co-Founder of Cytracom. “To stay relevant, stay competitive, and deliver the best customer experience, businesses need to adapt – they need to text – and they need the right tools to do that effectively.”
As customer communication preferences increasingly
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