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michael spring
Pegasystems, which provides customer engagement software, has announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution for customer service teams. Terms of the deal are not being disclosed.
Qurious.io’s Software-as-a-Service (SaaS) offering uses speech-to-text, natural language processing (NLP) and emotion-detection capabilities to analyze the dialog within each customer service call and offers insights to agents. The company was founded in 2016 in San Francisco.
Pegasystems, also known as Pega, will add Qurious.io’s capabilities to its software portfolio with an initial focus on the Pega Customer Service platform use cases. Pega plans to announce more details around the acquisition during its PegaWorld iNspire conference being held virtually on May 4.
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Article source: https://www.cmswire.com/customer-experience/pega-acquires-qurious-salesforce-introduces-loyalty-management-more-cx-news/
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