Fun fact: The first vending machine was created in 1833 and is considered by some to be the world’s first self-service technology. Nearly two centuries ago, our ancestors could purchase postcards through a coin-operated vending machine and a customer experience trend that has withstood the test of time was born.
Trends are an interesting concept – we recognize the major shifts in our experiences but we don’t often know when they originated and how long they will last. Will the trend be a fad for a year or will we see mass adoption and have it become a part of the fabric of our lives?
The pandemic has accelerated technology trends that were previously gaining momentum in the name of customer experience and convenience. Now, some of those trends have become essential for businesses to offer safe shopping experiences, but they come at a price.
To know which experiences are worth investing
Article source: https://multichannelmerchant.com/blog/3-customer-experience-trends-that-will-last/
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