Announcing Sprinklr’s Fall Product Release: 400+ New Features to Boost Productivity

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its Fall ‘20 release, available globally with 400+ new innovations to help businesses connect with customers across digital channels. Building on the innovations Sprinklr announced this Summer and Winter, the company is continuing to double down on new capabilities that help brands boost productivity, increase revenue, reduce costs, mitigate risk, and most importantly – deliver real value to customers.

Here are the Fall ‘20 top requested features across Sprinklr’s products:

Sprinklr Modern Care Updates:

IVR Deflection to Sprinklr Live Chat

Agents can now seamlessly move support conversations to Live Chat with a simple text message. By moving customers to channels where they get real-time support, brands can increase customer satisfaction while reducing costs.

Live Chat Deflection to SMS and WhatsApp for Customer

Brands can now give customers the

Article source: https://martechseries.com/sales-marketing/customer-experience-management/announcing-sprinklrs-fall-product-release/