For the 11th consecutive quarter, Birdeye, the all-in-one customer experience management platform, was recognized by G2 as the leader in the customer experience and reputation management space.
The awards, spanning over ten categories, include:
- “Overall Leader” in online reputation management, local SEO, enterprise feedback management, local listing management, live chat, local marketing, mobile marketing, and SMS marketing.
- “Leader in Mid-market and Enterprise” in a combined seven categories which include online reputation management, local SEO, enterprise feedback management, local listing management, live chat, local marketing SMS marketing.
- “Leader in Small business” in online reputation management, local SEO, live chat, local marketing, SMS marketing, and local listings management.
Birdeye CEO and co-founder, Naveen Gupta, said of the announcement: “Our mission is to empower businesses to create happiness at every step of the customer journey. That is why we’ve built our CX platform from the ground up to supercharge both marketing and
Article source: https://www.martechcube.com/customer-experience-leader-birdeye-wins-120-awards/
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