IMImobile North America Enhances Real-Time Text Message Technology for Crisis Services Canada

Supporting increased demand for remote suicide prevention helpline responders through digital channels

Global cloud communications software and solutions provider IMImobile PLC announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its responders in order to meet the higher demand for its suicide prevention services since the COVID-19 outbreak.

The program, which was set up in just 72 hours, has been in use since April and has been instrumental in helping those in need of immediate assistance. The solution enables real-time, two-way conversations between responders and help-seekers, while also allowing flexibility for the responders to handle multiple interactions asynchronously to improve response time. To start a conversation, the user simply sends a text message to the CSC shortcode.

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Article source: https://martechseries.com/sales-marketing/sales-enablement/unified-communications/imimobile-north-america-enhances-real-time-text-message-technology-crisis-services-canada/