Conversocial Redefines Omnichannel With CX Platform For Customer Engagement Across Messaging Channels

Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement

Conversocial, the leader in conversational customer experience, today announced new platform and pricing offerings. By combining AI and human agents in a single platform, Conversocial is empowering brands to deliver unique experiences, at scale, across the customer lifecycle.

The all-new Conversational Customer Experience Platform by Conversocial brings together four key capabilities into a single customer engagement suite that enables brands to deliver one-to-one, personalized conversational experiences:

Agent Workspace: Prioritize and route relevant conversations over asynchronous messaging channels — based on identity and full conversational context, not session — to the best individual, team or bot based on a fully customized workflow.

1. Bots: Build and deploy bots across messaging channels like Messenger, WhatsApp Business, and Apple Business Chat, that engage across the customer journey and seamlessly escalate to human agents when needed.
2. Notify: Pre-emptively and proactively engage customers with conversational messaging

   Article source: https://martechseries.com/sales-marketing/customer-experience-management/conversocial-redefines-omnichannel-cx-platform-customer-engagement-across-messaging-channels/

   Shares