Chatbots and mobile messaging will soon overtake the shopping experience.
photo by Tim Bennett from unspash
It’s 2022 and Stephanie and Brian are buying a new SUV to accommodate the growing size of their family – their third child is due in a few months. They already selected the make and model and are simply finalizing color, drive train, and trim. Unlike their last car buying experience, this one is actually quite enjoyable! They aren’t talking to a car salesman or driving to various local car dealerships to compare pricing. Instead, Stephanie and Brian are on Facebook Messenger and on the other side is a chatbot. That chatbot knows a lot about them. It knows the color and trim of their last car, what kind of road trips they like to take, how old their kids are, what city they live in, and it is Article source: https://www.forbes.com/sites/adeyemiajao/2019/04/10/siri-please-buy-me-nice-a-car-on-facebook-messenger/
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