Summary
SMS Assist’s Affiliate Training team resides within the Affiliate Relations department. The Affiliate Training Lead will guide and drive the team’s effort to ensure all users are effectively trained on the One by SMS Assist proprietary technology platform and customer specific policies.
The Lead will manage a team of trainers who are tasked with assessing Affiliate training needs, content creation, keeping content current, training delivery and measuring impact of the team’s output. The role requires a strong leadership presence, be well versed in project management and have a creative and impactful vision for educating the SMS Assist Affiliate base.
Responsibilities
- Manage all Affiliate Training content (guides, videos, live courses, etc.) created and developed for the Affiliate audience
- Perform a needs analysis and establish long-term strategy to educate and support the Affiliate network in a scalable manner
- Strategize and work with Product to develop new tools for Operations to use to support our Affiliate network
- Work with
Article source: https://www.builtinchicago.org/job/hr/affiliate-training-team-lead/65196
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