Chatbots are a hot topic in tech — positioned at the intersection of many macro tech trends like the rise of artificial intelligence, messaging apps surpassing social apps in users, and enterprises struggling with customer acquisition and engagement on mobile. Descriptions boldly range from the next mobile runtime to Google-killers. Investment dollars are gushing into the leading messaging apps, and all of the tech giants have announced significant new initiatives. If you have ever used Amazon Alexa, you can see what the hype is about.
But will chatbots be as revolutionary as the hype would have it? The evidence suggests otherwise.
Lessons from China and India: ubiquity and simplicity
To predict how chatbots will evolve, we can look to Asia, a region that has led the West in this space. We’ll use WeChat in China and SMS-based messaging in India as examples.
WeChat is often cited
Article source: http://venturebeat.com/2016/09/01/are-chatbots-an-evolution-or-a-revolution/
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