Why notifications deliver great CX

How many notifications did you receive on your phone today? More than you realize (or maybe even count), I bet. Looking at my own lock screen, I see a handful of likes from social networks like Twitter, Facebook and Instagram. There are some breaking headlines from...

Expert: How merchants can add RCS options

Kristina: Let’s start at the beginning – what is RCS? Tim Fujita-Yuhas, Director of Product Management New Product Strategy, OpenMarket: RCS stand for Rich Communications Services, which simply put translates to an enhanced messaging experience–think...

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